DELIVERY POLICY

JUST RISE aims to ensure reliable, clear, and smooth delivery of goods to all customers. This policy provides information on order processing times, delivery conditions, potential delays, and customer responsibilities.

By using the online store JUSTRISE.LT, customers agree to the terms set forth in this delivery policy.

1. Order fulfillment model

JUST RISE offers a carefully selected assortment of sportswear and casual wear, focusing on quality, comfort, and modern design.

All orders begin processing only after successful payment confirmation. To ensure high quality standards and smooth order fulfillment, each order is processed and prepared for delivery in accordance with established quality control procedures.

This operational model ensures:

  • high product quality;
  • responsible order fulfillment process;
  • efficient logistics management;
  • reliable customer service.

Due to order processing and logistics, delivery times may differ from traditional stores with in-stock items. All estimated delivery times are provided to the customer in advance at the time of placing the order.

2. Order processing and production

After successful payment, the order is forwarded to production.

Standard production time:
2–7 business days

Production duration may depend on:

  • type of ordered item;
  • seasonality;
  • increased order volume;
  • holiday periods;
  • production workload.

The customer is informed about changes in order status by email.

3. Delivery territory

JUST RISE delivers:

  • throughout Lithuania;
  • in European Union countries;
  • in selected international markets.

Delivery options may vary depending on the specific region and logistics partners.

4. Estimated delivery times

Delivery times are calculated after the order has been produced.

In Lithuania:
3–7 business days

In the European Union:
5–14 business days

International shipments:
7–20 business days

The total order receipt time, including production, usually amounts to:

In Lithuania: 5–14 business days
In the European Union: 7–18 business days
International orders: 9–25 business days

The specified terms are preliminary and may change due to logistical or customs procedures.

5. Delivery prices

The delivery cost is calculated automatically at checkout according to:

  • delivery country;
  • selected items;
  • parcel size and weight;
  • applied delivery method.

Free shipping may be applied during promotions.

6. Order tracking

Once an order is shipped, the customer receives an email with tracking information (if tracking is available for the selected delivery method).

The customer is responsible for providing correct contact and delivery information.

7. Delayed delivery

Although we strive to meet specified deadlines, delivery may be delayed due to:

  • high seasonal order volume;
  • courier workload;
  • customs checks;
  • force majeure circumstances;
  • incorrect address provided.

In such cases, customers are informed as soon as updated information is available.

8. Inaccurate delivery details

If the customer provides an incorrect or incomplete address:

  • delivery may be delayed;
  • the parcel may be returned to the sender;
  • re-shipping costs may be charged to the customer.

Before placing an order, customers must carefully check the information entered.

9. Failed delivery

If delivery fails due to the customer's fault (unclaimed parcel, incorrect data, etc.), JUST RISE reserves the right to charge an additional delivery fee for re-shipment.

10. Damaged or lost parcels

If a parcel was delivered damaged or did not reach the recipient within an unusually long period, the customer must contact us as soon as possible.

Each case is handled individually.

11. Customer service

For any questions regarding delivery, please contact:

Email: info@justrise.lt
Website: www.justrise.lt

JUST RISE aims to ensure clear communication and prompt problem resolution throughout the order fulfillment process.

 

 

Last updated: 2026.05.18